Aftersales Service
All servicing at our dealership is carried out in accordance with manufacturer stipulations, using genuine Audi Parts.
Under our Quadra 4 scheme for all Audi vehicles over 3 years old, there are discounts of 10% available on labour and Parts, plus a free of charge MOT service for those vehicles that we maintain.
- We promise to keep you mobile at all times.
When your car is off the road, you won't be. We offer a range of services to keep you mobile such as collection and delivery or the use of an Audi Courtesy Vehicle.
- All our courtesy cars will be insured and fuelled.
Your replacement Audi will be fuelled upon collection. All we ask is that you return it to us ready for the next customer in the same condition. On presentation of your driving licence, we will also insure the car free of charge.
- Guaranteed Service Bookings
We commit to service your car within a maximum of 5 working days should you not require a loan car and 10 working days if you should.
- We will wash and vacuum your car
When your vehicle is in our workshops, we will offer you a wash and vacuum free of charge.
- We have no hidden charges
Each and every charge will be itemised on your bill.
- You will be allocated to a Named Audi Technician
All work to your vehicle will be carried out by a named technician, to whom you will have access should you require it.
- We will always ask your permission to carry out extra work
We will never carry out repair work and charge you for it without prior consent.
- Quotation Response
We commit to respond to any request for a quotation within one working day.
- Training
We commit to a programme of continuous training development for all our staff so that we can deliver a high quality professional service.
- Unlikely perhaps, but if you need to complain
We have a published complaints procedure that will ensure any negative issue you have is taken seriously.
- Environmental and Recycling Commitment
We commit to dispose, at our expense, of all non biodegradable materials from your vehicle in a responsible manner.
