Careers
Maternity Cover/ Customer Contact Agent
| Location: | Jaguar - Basingstoke Land Rover - Basingstoke |
| Salary: | Competitive Basic plus Uncapped Bonus |
| Job Type: | Contract |
| Closing Date: | 29th February 2012 |
| Job Ref No: | Contact Agent 711lg |
Role
Maternity Cover
Harwoods Group are seeking applications from confident, natural and outgoing individuals to join our contact centre team at Basigstoke. Based at our flagship branch you will be an extension of our Land Rover/ Jaguar after-sales teams located across the South of England.
You will handle communications with customers across our market area throughout the ownership cycle ensuring loyalty to both our exceptional brand and company.
Your main responsibilities will include:
Making and receiving calls, to and from our customers whose vehicles require maintenance attention & converting these contacts into workshop bookings and appropriately up selling related products and service as applicable.
Handling other inbound enquires as required from our customer base and making sure our customers receive the very best from our departments.
Making CSI/follow up calls and partaking in other Customer Focus related projects as directed by your line manager who will provide full training and guidance throughout your career.
Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative within a wider team environment. Full training will be provided, however previous experience within the motor trade, a dealership or telemarketing environment will be beneficial to you.
This is a great opportunity to work with one of the country’s most respected dealer groups with benefits such as an industry-leading basic salary, a superb remuneration package a company ethos that is second to none. Our Pension & Healthcare options are as you would expect from this award winning Family Business, now in its 80th year of trading in the South of England.
At Harwoods, we always aim to promote from within and offer a vibrant working environment and a focused and dedicated management team. Our 'AM' award winning website is constantly evolving as we aim to stay at the forefront of technology and marketing practice.









