Feedback Forum

The we want your car enquiry form does not list any franchise models in particular land rovers !


Reply - We are so sorry, shortly after sending out the emailer, the form on the landing page broke..... we have fixed it now thankfully, so thank you for your feedback and to everyone else who emailed in.

Aving been a customer for many years with Jaguar I decided to change to a Range Rover. The service I received, lack on interest, failure to return calls, lack of preperation of the vehicle (told the vehicle was being valeted, it was a lie. The vehicle had all the sticky fingers from the show room etc all over the car, outside not even washed). The seal on the door was coming apart which was not picked up. No follow up calls to ask how the car was etc. All the above is a given at H A Fox where I bought my last 2010 XJ. Customer service creates loyalty. Sorry very poor for a £53k car sale.

Reply - We are sorry to hear of your experience at Harwoods as this is not normal practice I assure you. I have already raised this internally but require some more information if thats ok...
Please can you email me directly and let me know your details and exactly what happened so we can make things right. email - Brett.Ward@harwoods.uk.com

Great website; good looking and easy to navigate!

Reply - Thank you - Wait until you see the new site due in Jan 2012

All of the comments on the website are positive. Do you really think that people believe you?
At least put up one or two negatives.
You can always add your comments afterwards, if you have fixed the complaint.


Reply - Thank you for your feedback, we have been working on the back end so we can reply to any problems or issues which is now live.

I absolutely hate 0844 numbers. They cost some of us more than a normal call. You get money from every call or your phone company does. get an 0800 or an 02 number please.


Reply - There does seem to be some confusion about charges, all our 0844 numbers are charged at Local Call Rates, however, we have a new site in build where we are looking at using local code numbers instead to remove any doubt.
Thank you for your feedback.

I was after 3 small items but ended up being asked to telephone and then being given the wrong number to contact. Even then the spares person found it very difficult to understand which bit I actualy required. This has never been my experience before with stores people.

Reply - Were sorry about your experience over the phone with our parts department, we do have 7 locations around the south so it may be an idea to come into one of the dealerships and speak to them face to face, we also have an on-line shop in build to make things even easier for our customers. Thank you

site very easy to navigate

Easy Site to Navigate

Good site easy to use

Have just purchased from Chichester the most beautiful Jaguar XJL 3.00ltre diesel Portfolio. Fabulous car, excellent service. Courteous efficiency from the whole team, Steven, Victor Andrew and Dan. If all dealerships were run as well as this the motor industry would be leading the recovery. Well done Guy and all your people a pleasure to buy through you.

Nicely organised website, loads quickly - enjoyed spending 20 mins browsing (and just a little bit of drooling!)

Easy to use and clear but, in common with other comments, would agree more colour and pics of models would help.

An excellent web page with all the answers i needed.

Have not visited your branch in Basingstoke for a while due to the excellent product the Freelander 2 with no problems

As mentioned in my email, the link to a Full Spec for a car did not work. I did not check whether this was true of more than one vehicle.

Very nice easy to use, easy to view, functional website.

Good website, but lacking in information regarding Xpart information.

I found the site easy to navigate, very informative.

Very well layed out and easy to find your way around.

Structure of site is good but disappointed not to see any events at all for Harwoods Club.

I was astounded to be able to use the live chat at something like 2am - yes 2am - very polite and able to help me. A1 for effort - . the Site could do with a little brightening up, but nothing to not like. Well down Harwoods - much better than you know further south!

Superb site, great choice of cars.

The site looks good. Any chance of being able to download brochures or pdf info of the various models?

Well done and looking forward to your Summer event!

Perfectly good site, easy to find your way through it but nothing to grab your attention. Other similar websites offer interactive and video. Some more colour could lift the mood of the site. Grey on darker grey on white is a little dull.

A very good site and very easy to use.

NICE AND EASY TO USE VERY USER FRIENDLY.

THANKS

Nice Web site. Liked the Heritage information. Its comforting to know there is a lot of years experience behind you. Also liked the mobile phone site facility. I will continue to browse your site for the BMW 6 Series I am looking for.

Clear, consice, easy to use, happy to use again.

Very professional and extremely clear and friendly well done.

Very easy to find what i was looking for. Also very easy to navigate once i had found what i needed. excellent website.

Excellent

Exellent information and easy to use.

The Range Rover Sport is the best looking car on the market & I want One!!

Very easy to use and well laid out