Bodyshop MET Operative

Location Crawley Accident Repair Centre
Benefits Benefits
Working hours Full Time
Salary TBC
Closing date 29/12/2017


Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business and rank #11 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. In 2016 our turnover was £630m and we employed 900 people.

Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.

Harwoods Crawley Accident Repair Centre was established in 1997, relocating from Coulsdon to Crawley in October 2017. It is an all-makes Centre which specialises in Jaguar Land Rover and holds their approved aluminium repairer status, together with approved repairer status for multiple insurers. The centre typically covers a 25 mile radius and employs around 25-30 staff.

Business Information

Job Purpose

The role ofthe Bodyshop MET Operative is to:

  • Accurately and skilfully undertake the removal and replacement of mechanical, electrical and trim items on motor vehicles.Detect and diagnose any additional faults for further repairs.
  • Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

  • Proof of Right to Work in the UK.

Experience

Skills & Knowledge

Essential

  • Full UK driving licence.
  • Smart appearance.
  • Competency in numeracy and literacy.
  • Automotive Trade Accreditation (ATA) essential.

Desirable

  • Competency in IT.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees.For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

Key Responsibilities

  • Safeguard the customer vehicle and its contents while in the workshop.
  • Seek clarification in the event a work order is unclear or seems incorrect.
  • Observe, recognise and report on vehicle structure where necessary.Includes any/all faults or defects detected while working on the vehicle.Report any additional damage found when stripping the vehicle.
  • Report accurately and correctly all components, materials, consumables and hours used on each vehicle repair, keeping wastage of all material and consumables to a minimum and placing orders for replacement parts.Keep work area clean, tidy and free from hazards.
  • Interpret and implement technical instruction data.
  • Ensure alignment equipment is used accurately on all repairs.
  • Carry out all repairs according to best practice procedures. Complete assigned jobs with the estimated repair times.Meet acceptable safety and quality standards.
  • Check the condition and ensure the correct maintenance of tools, equipment and other materials.
  • Undertake all other tasks and activities as requested by the Bodyshop Manager.
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