Five Oaks Audi became Harwoods’ third Audi business in 2006 and is unique among the Audi network, having sales and aftersales departments on one site, together with an accident repair centre and fuel station. Situated in the hamlet of Five Oaks, 5 miles west of Horsham, we have approximately 50 employees here and pride ourselves on high levels of staff retention, customer satisfaction and loyalty.
To be the point of contact for customers requiring servicing or repair to their vehicles.
Managing the flow of information between the workshop, the rest of the business and the customer, delivering excellent customer service and a memorable experience at all times.
Experience & Technical Expertise
Harwoods has 5 key competencies which describe the behaviours expected of all employees (to be discussed at interview according to the specific requirements of the role):
Level: Team Member
Delivering Memorable Customer Service
Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.
High Performing Teams
Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.
Commercial and Operational Excellence
Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.
Innovation & Improvement
Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.
Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, Jaguar and Land Rover, as well as the truck brand MAN. We have sixteen businesses across Sussex, Surrey, Kent and Hampshire.
Established since 1931, we are a successful and progressive third generation family owned business and rank #31 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. In 2015 our turnover was £555m and we employed 900 people.
Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.
With 91% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career.