Sales Executive

Location Aston Martin Chichester
Benefits Benefits
Working hours Full Time
Salary Excellent Basic + OTE
Closing date 12/11/2017

The Harwoods Group acquired the Aston Martin franchise in 2002 from Portfield Sports & Classics who were also based in Chichester, and have gone from strength to strength alongside this incredible British brand since. Having seen the launch of DB9, Vantage, DBS, Rapide and Vanquish during this time, we know the pressures our business goes through during vehicle launches to enable us to provide the highest level of customer service possible. Therefore, with the launch of a number of new models to fulfil Aston Martin’s ‘Second Century Plan’, which commenced in 2016 with the launch of the all new DB11, we are now looking for the right candidate to assist us in making this very exciting time a commercial success for us, while also focussing on further growing our pre-owned vehicle sales business.

Job Purpose

The role of the Sales Executive is to:

Sell the manufacturer range of new and used cars whilst meeting agreed sales targets.

Key Responsibilities

  • Follow precisely and consistently the manufacturer sales process including meeting enquiry management targets.
  • Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge when dealing with customers.
  • Ensure the showroom, displays, customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively to the required manufacturer standard.To include the availability of brochures and display of manufacturer vehicles.
  • Using various sources, prospect for new and used car customers on a regular basis to create sales opportunities. Through the effective use of a follow up process, maintain regular contact with all new and existing customers to ensure relationships are maintained for potential (repeat) business.
  • Actively convey the culture of putting customers first by means of TCF at all times.
  • Maximise sales opportunities by offering finance solutions to customers, as well as adhering to the FCA guidelines at all times with regard to portraying financial information and regulated activities.
  • Manage the preparation and handover of sold vehicles to customers ensuring that the customer is given a full briefing on the operation of the vehicle and its controls including introducing customers to the aftersales department.
  • To participate in planning sales campaigns and promotions to maximise sales penetration and take part fully in on and off site promotions run by the department.
  • Carry out accurate appraisals of all vehicles offered for part exchange.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential - Proof of Right to Work in the UK.

Experience

Essential - Proof of Dealing with High Net Worth Clients and delivering a truly memorable experience every time. A good understanding of Vehicle Funding Offerings – PCP, HP, BP etc

Desirable - Motor industry experience

Skills & Knowledge

Essential - Full UK driving licence, Smart appearance, Competency in numeracy, literacy and IT. Organisation and a willingness to go the extra mile when required.

Desirable - Relevant product knowledge and a ‘fan of the brand’.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards

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