Showroom Host

Location Jaguar Land Rover Crawley
Working hours Full Time
Salary Excellent Basic
Closing date 30/12/2016

Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business and rank #31 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. In 2015 our turnover was £555m and we employed 900 people.

Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.

With 91% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career.

Job Purpose

The role ofthe Showroom Host is to:

  • Ensure customers and visitors receive an immediate welcome.
  • Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

PERSON SPECIFICATION

Essential

  • Proof of Right to Work in the UK.

Experience

Skills & Knowledge

Essential

  • Smart appearance.
  • Competency in numeracy, literacy and IT.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

KEY RESPONSIBILITIES

  • Ensure reception area is staffed and kept tidy at all times.
  • Direct customers towards the seating area and offer refreshments while they are waiting.
  • Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
  • Establish and maintain a system to monitor the whereabouts of key staff at all times.
  • Keep customer refreshments stocked up at all times.
  • Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
  • Correctly process all outgoing post ready for despatch each evening.
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.
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