Accident & Repair Frequently Asked Questions

How can car accidents be prevented?

Its goes without saying that safe driving is essential to the prevention of accidents. By staying alert and focused, you should be able to avoid any such incident. Of course, some things are always unavoidable. Investing in a car with active safety measures - such as Blind Spot Monitoring, Emergency Brake Assist, etc. - will prove invaluable.

What do I do after a car accident?

In the immediate aftermath of a car accident, it’s important you switch off your vehicle, call any emergency services (if necessary), and try to stay as calm as possible. You should also share and gather all the personal information of those involved in the incident, including their contact information and vehicle insurance details.

How do I claim car insurance?

You should aim to contact your insurance company as soon as possible following an accident. Simply phone the claims line and quote your policy number, name, or vehicle registration. Your insurance company will ask for full details on the incident as well as information on those involved.

What car accident damage can be repaired?

Cars that are involved in a road accident and suffer damage are classed in one of four categories: A, B, S, or N. Vehicles falling into A and B categories are those suffering the most damage and cannot be repaired, whereas those in S and N can undergo repairs from professional technicians.

Can you provide me with an estimate for the repairs?

Absolutely. Our servicing teams have many years’ experience in providing accident repair services and will be able to provide an accurate quotation for any required work.

What car makes do you repair?

Such is the expertise of our technicians, we are able to repair almost any make and model. Simply contact the team at Harwoods to discuss your needs.

Do you use genuine parts in your repairs?

We know how important it is for your vehicle to be maintained in an as-new condition, which is why we only use genuine manufacturer parts for any repair work. If we don’t have the necessary components in stock at our service centres, we will order them in.

Do accidents void car warranty?

Not always. However, depending on the severity of the damage sustained by your vehicle, your warranty may be voided. Contact us today for more details.

Do you offer a courtesy car?

At Harwoods, it’s our aim to make your repairs as convenient as possible, which is why we provide a like-for-like courtesy car while work is undertaken. Terms and conditions apply. Please contact us for details.

How do accidents affect a car’s value?

All cars suffer value depreciation. For those involved in an accident, the severity of the damage will dictate just how much the value is affected. You may, for example, suffer from diminished value when it’s time to sell. However, you can claim for this loss in value should your insurance claim be for a non-fault accident.

What is the warranty for car accident repairs?

You should always check the specifics of your vehicle warranty in regard to you any accident repair works. Alternatively, we at Harwoods will be happy to review on your behalf when you contact us for repair work.

Can you collect and deliver my car?

Yes. As part of our service, we offer complimentary collection and delivery of your vehicle.

Do you offer a car recovery service?

Yes. We have a 24/7 car recovery service, meaning that wherever and whenever your accident occurs, we will be able to recover your vehicle.

Are your technicians trained for accident repairs?

Absolutely. Each technician at Harwoods is thoroughly trained to manufacturer standards, meaning your vehicle will receive the best possible care.

Can I come to you if my insurer suggest someone else?

It’s a common misconception that you need to visit the accident repair centre suggested by your insurance company. Often, these are preferred providers with whom the insurance companies have an established relationship. You are, in fact, legally entitled to visit the accident repair centre of your choice.

Discover the benefits for choosing Harwoods for your Jaguar, Land Rover or Audi accident repairs below.