The safety of our customers and employees is paramount.
Added: 24 March 2020
Thank you for your continued support during this difficult time. Your patience and cooperation whilst we have been adhering to the government guidelines to ensure the safety and well-being of teams members and customers has been most appreciated. We have been able to support key workers with our aftersales service to ensure they can keep mobile and continue the amazing job they're doing.
During this time we have been able to address the changes and adaptations that are required to continue offering the highest safety standards, enabling an increased offering to the service we provide. We are now pleased to offer an increase in capacity for essential repairs and maintenance from 11th May.
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Safety remains at the forefront of our priorities and a number of new measures have been put into place throughout our businesses. These include single line access management to maintain social distancing, managing the need for PPE, installation of clear screens where social distancing isn’t achievable and increased cleaning and hygiene management.
We have been working hard to ensure our dealerships are safe ready for when we re-open. View our risk assessment to see the changes we have implemented from staff training, increased cleaning and social distancing.
View Harwoods Group Risk Assessment
We are operating a reduced sales staff via remote working, for all retail sites. Our telephone lines and website enquiry forms continue to be monitored and manned by our team.
Staff are able to access work emails and network services and we are endeavouring to make more digital assets (brochures, images, videos) available for all vehicles online.
We will offer virtual appointments and consultation to customers via multiple methods including Zoom and Facetime.
We will arrange safe and secure delivery of customer orders.
Parts, spares and accessories
Trade parts services are operating normal deliveries subject to manufacturer supply.
Retail parts supply is suspended until further notice.
Please see link below which details guidance for both employers and businesses regarding Covid19.
If you are a Key/Critical Worker
We are working in line with government guidance to offer our support to the emergency services and key/critical workers of the country fighting to save lives, for which we are incredibly grateful. If you are a key/critical worker and require urgent assistance, please use our key/critical worker online urgent assistance form. We will respond to you as soon as we can. Please see the bottom of this webpage for our list of contact numbers for key/critical workers.
Am I A Key/Critical Worker?
Please see below for our list of service contact numbers for essential and key/critical workers. If you need help with your vehicle, please do not hesitate to give us a call and one of our team members will be happy to assist.
Urgent Assistance Enquiry Form
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