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The Audi Difference

​Here at Harwoods Audi, you will receive exceptional customer service whenever you interact with us. You will always be talking with a highly-trained member of our team to ensure your experience is unforgettable and consistent.

To uphold our high standards of customer service, we have set standards to ensure you receive the best treatment.

  • ​Price match - We offer competitive price matching* on our services, so not only will you be receiving the best service but also at a great price.
  • Fixed Price Servicing - Older Audis are eligible for a competitive fixed pricing scheme on servicing or maintenance.
  • Customer focus - Our service will always be personalised to each customer.
  • Service schedule - You will always be on a servicing schedule that suits you and your drivings habits.
  • Your Audi - Harwoods Audi will always be able to accommodate your Audi's requirements.
  • Free health check - We can offer a complimentary health check of your car, whenever you want.
  • Audi CAM - Authorise repairs your Audi needs after being sent a quick informative video about your car's problems.
  • Convenient servicing - After assessing your driving habits and mileage, we can tell you when your Audi will need important servicing and maintenance tasks performed.
  • Audi certified - Our team is Audi approved and they will only use genuine Audi components. We also have recent Audi software updates ready for your car. 

Wait in Style

Whilst your Audi is being serviced, you may find yourself with a bout of free time. However, the Audi Difference is not on pause for you whilst you wait for your car to become available, we will ensure you have a wonderful experience when waiting.

Our exquisite waiting areas come with a range of features such as refreshments, free WiFi​ and newspapers. 

Quick Check-In

If you don't have a lot of time when you drop-off your Audi with us, let us know in advance of your appointment so you can take advantage of our Quick Check-In Service​. This 

*Audi Genuine Parts include a 2 year parts and labour warranty on parts fitted (excludes wear and tear items).

Audi Difference is only applicable to vehicle over 3 years old

Quotes must be produced in writing (email or printed) and quoted using only Audi Genuine Parts* (includes personalised online quotes). Like for like content of quote must be for exactly comparable work - we reserve the right to verify this. Quote must be presented within 90 days of the original quote being issued and before any work is undertaken. Quote supplied must come from any VAT registered garage within a 15 mile driving distance from the participating Audi Authorised Repairer's premises. Offer is for Retail customers only, excludes fleet servicing, maintenance and repairs, Audi Accessories and Merchandise and Bodyshop work. Servicing or repair must be in accordance with manufacturer's guidelines. Offer may be withdrawn at any time. At participating Audi Centres only. #22734