During the current climate of uncertainty surrounding the COVID-19 outbreak, we understand that some customers may be concerned about their ability to maintain the payments of their finance agreements.

We’re here to support customers in any way that we can to ensure their ownership experience runs as smoothly as possible at all times.

Our powers under the Financial Conduct Authority (FCA) however mean that we do not hold the regulatory permission to discuss the detail relating to any payment concerns. All such matters must be directed to the finance house as detailed on your finance agreement.

We would encourage anyone who is worried about payments to contact their respective finance house at their earliest opportunity. They will do their best to help in order that a solution may be worked out and your mind can be put at rest.

Our finance house partners are listed below, so if contacting them, please have your agreement and registration number to hand. If you’re unsure which company to contact, please do not hesitate to contact your Harwoods Retailer who will be able to advise.


Jaguar & Land Rover Financial Services:

In the first instance please review the FAQs: attached here

Please visit the Covid-19 information page on the Jaguar or Land Rover website

Alternatively call Customer Services on:
Jaguar 0344 8244712 / Land Rover 0344 824 4732


Jaguar Land Rover Contract Hire (Lex Vehicle Leasing):
Please call Customer Services on 0800 389 3690

Audi & Bentley Financial Services (VWFS UK Limited)
If you are having financial difficulties, please complete the following form https://customer.vwfs.co.uk/Forms/payment-difficulties.html
Please contact via https://customer.vwfs.co.uk/contact-us.html or the following phone numbers:
Enquiries/Customer Services Helpline on 0370 010 2007
Financial Difficulties Helpline on 0800 912 3558

Alphera Financial Services (Including Aston Martin)
Please call Customer Services on 0370 505 0125

McLaren Finance:
Please contact via https://www.santanderconsumer.co.uk/manage-your-account

Black Horse Finance Limited:
Please call Customer Services on 0344 824 8888

MotoNovo Finance:
Please call Customer Services on 0844 770 4438

Startline Finance:
Please call Customer Services on 02920 853 528