HGV Driver

Location Crawley ARC
Benefits
Working Hours Full Time
Salary Excellent Basic
Closing Date 31/10/2018


Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business and rank #11 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. In 2016 our turnover was £630m and we employed 900 people.

Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and career.

Job Purpose

Harwoods Accident Repair Centre,based in Crawley, require an HGV Class 1 driver (will consider Class 2) to collect and deliver customers. damaged, new, used cars.

Smart appearance and good customer skills would be advantageous.

Key Responsibilities:

  • To collect and deliver customers or company vehicles as requested.
  • To comply with all Government & EU Legislation relevant to driving HGV vehicles.
  • To ensure that vehicles collected and delivered correctly, by following documented procedures in order to achieve complete customer satisfaction.To immediately report any damage or vehicle faults to your manager.
  • Have experience in vehicle recovery would be advantageous.
  • To ensure you’re properly attired in Company Uniform and present best possible image to customers.To drive safely and ensure that all guidelines and regulations on health and safety and road traffic regulations are adhered to. Any fines occurred by your fault will be your own responsibility.
  • To record and report any customer complaints or non-conformance of the quality system.
  • To maintain the security of all allocated vehicles, keys and company and customers property.
  • To maintain good working relationships with other staff and customers.
  • Must have a Full Clean Licence, Digital Tachograph Card and Full Drivers CPC

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

  • Proof of Right to Work in the UK.

Experience

Desirable

  • Call centre/vehicle service department experience.

Skills & Knowledge

Essential

  • Smart appearance.
  • Competency in numeracy, literacy and IT.
  • Excellent telephone manner.
  • Resilience.

Desirable

  • Understanding of basic vehicle design and function.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.


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