Harwoods Group is an automotive retailer representing prestigious car brands; Aston Martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN.We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.
Established since 1931, we are a successful and progressive third generation family owned business.In 2017 our turnover was £630m and we employed 900 people.We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff.
Our vision is to ‘create memorable experiences’.In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company.We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.
With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and a career.
Harwoods Land Rover Crawley was acquired from Guy Salmon (part of the Sytner Group) by the Group in early 2012, together with the accompanying Jaguar business. We offer both Land Rover sales and aftersales departments. In total, there are around 100 staff based at the site, which covers the Crawley, Gatwick, Reigate and Dorking territories.
Harwoods Jaguar Crawley was
acquired from Guy Salmon (part of the Sytner Group) by the Group in early 2012,
together with the accompanying Land Rover business. We offer both Jaguar sales and aftersales
departments. In total, there are around 100 staff based at the site,
which covers the Crawley, Gatwick, Reigate and Dorking territories.
The role ofthe MOT Tester is to:
To diagnose, repair and service the product in accordance with work specifications, ensuring each customer receives excellent customer service.
Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required.
Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
Ensure all work is carried out observing safe working practices of self and others.
Liaise with and seek advice from colleagues and supervisors in situations that are over and above work specified.
Check level and quality of work through use of diagnostic equipment and road testing vehicles after work has been carried out.
Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.
Work with other workshop and colleagues to provide excellent customer service. Share best practice when appropriate.
All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.
Skills & Knowledge
Harwoods has 5 key competencies which describe the behaviours expected of all employees.For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.