Sales Administrator

Location Jaguar Land Rover Croydon
Benefits
Working hours Full Time
Salary Excellent Basic
Closing date 04/07/2018

Harwoods Group is an automotive retailer representing prestigious car brands; Aston Martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN.We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business.In 2017 our turnover was £630m and we employed 900 people.We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff.

Our vision is to ‘create memorable experiences’.In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company.We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and a career.

Harwoods Land Rover Croydon was acquired in 1994, when the Group purchased the Brighton Road, Coulsdon site. It is situated on the main arterial A23 road to London, with great transport links nearby. April 2016 saw us purchase Jaguar and become a dual-branded retailer, offering both sales and aftersales departments for Land Rover and Jaguar. In total, we have a team of around 75 employees across both brands, many of whom have worked at this site for 20+ years. Our territory stretches as far as Streatham and Dulwich, down to Caterham and Tadworth. We deliver around 900 new and 700 used vehicles per year, across the JLR brands.

Harwoods Jaguar Croydon was acquired by the Group in 2016.Its situated on the main arterial A23 road to London, with great transport links nearby.We offer both sales and aftersales departments for Jaguar and Land Rover. In all we have a team of around 75 employees across the 2 brands. Our territory stretches as far as Streatham and Dulwich, down to Caterham and Tadworth. We deliver around 900 new and 700 used vehicles per year, across the JLR brands.

Job Purpose

The role ofthe Sales Administrator is to:

  • Be responsible for all administrative aspects of the order, supply and payment of new and used vehicles from within the business, in accordance with company and franchise processes and policies.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Key Responsibilities

  • Use relevant systems/vehicle files for processing new (and used) fleet vehicle orders to support the sales function.Set up and maintain customer information accurately including key contact details, to ensure high quality data for reporting.
  • Ensure all vehicles are funded appropriately and any issues in this regard notified to the Sales Manager immediately.
  • Complete and submit the relevant forms via AFRL to conform to legislation (V55, Vehicle Tax).
  • Ensure all monies are physically received in respect of manufacturer support bonuses and reconcile these correctly on the DMS.
  • Carry out HPI checks on part exchange vehicles as required and report findings
  • Raise relevant internal paperwork (purchase invoices, cheques, finance documents) ensuring accuracy at all times.
  • Ensure all queries are handled pro-actively, promptly and accurately.
  • Maintain safe working practices and ensure compliance with the policies, processes and standards of the business.

Person Specification

Essential

  • Proof of Right to Work in the UK.

Experience

Skills & Knowledge

Essential

  • Smart appearance.
  • Competency in numeracy, literacy and IT.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees.For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.


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