Transaction Manager

Location Jaguar Land Rover Croydon
Benefits
Working Hours Maternity Cover
Salary Excellent Basic
Closing Date 12/08/2018

Harwoods Group is an automotive retailer representing prestigious car brands; Aston Martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN.We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business.In 2017 our turnover was £630m and we employed 900 people.We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff.

Our vision is to ‘create memorable experiences’.In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company.We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and a career.

Harwoods Land Rover Croydon was acquired in 1994, when the Group purchased the Brighton Road, Coulsdon site. It is situated on the main arterial A23 road to London, with great transport links nearby. April 2016 saw us purchase Jaguar and become a dual-branded retailer, offering both sales and aftersales departments for Land Rover and Jaguar. In total, we have a team of around 75 employees across both brands, many of whom have worked at this site for 20+ years. Our territory stretches as far as Streatham and Dulwich, down to Caterham and Tadworth. We deliver around 900 new and 700 used vehicles per year, across the JLR brands.

Job Purpose

The role ofthe Transaction Manager is to:

  • Maximise sales opportunities for the business by offering finance solutions to customers, in addition to adhering to FCA guidelines at all times with regard to portraying financial information and regulated activities.
  • Be responsible for the control of the new and used vehicle sales process through the business.

Key Responsibilities

  • To sell the maximum number of vehicles via the use of an effective sales process, whilst at the same time achieve the best profit for the business.
  • Work with the sales team to develop and promote financial products and services.
  • Maintain status as FCA approved advisor, completing FCA requirements and complying with FCA principles for both the customer and the business.
  • Actively convey the culture of putting customers first by means of TCF at all times.
  • Ensure all customer information, sales activities, vehicle documentation and other relevant information is kept and maintained accurately and comprehensively.
  • Carry out accurate appraisals of all vehicles offered for part exchange and agree a price with the customer and Sales Manager.
  • Maintains the showroom environment and external displays to agreed standards.
  • Plans and contributes to local marketing activities within the overall business plan

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

  • Proof of Right to Work in the UK.

Experience

Skills & Knowledge

Essential

  • Full UK driving licence.
  • Smart appearance.
  • Excellent numeracy and literacy.
  • Competency in IT.
  • Expert finance knowledge.

Desirable

  • FCA accreditation.
  • Relevant manufacturer accreditation.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees.For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Manager

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

About You * Required Information
Your CV

Choose a file

Max file size 10MB

Additional Information
Cancel