Weekend Receptionist / Showroom Host

Location Jaguar Land Rover Basingstoke
Benefits
Working Hours Saturday 8am - 6pm
Salary TBC
Closing Date 01/09/2018

Harwoods Group is an automotive retailer representing prestigious car brands; Aston Martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN. We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire.

Established since 1931, we are a successful and progressive third generation family owned business. In 2017 our turnover was £630m and we employed 900 people. We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff.

Our vision is to ‘create memorable experiences’. In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company. We feel it is equally important that our staff are well supported and are able to deliver these experiences working as one cohesive team.

With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and a career.

Harwoods Land Rover Basingstoke was purchased from Webbers of Basingstoke by Harwoods in 2007, together with the accompanying Jaguar business. We offer both Land Rover sales and aftersales departments and house the Group’s JLR contact centre. In total, there are around 80 staff based at the site, which covers the Basingstoke, Winchester, Newbury, Southampton, Alton and Farnham territory.

Job Purpose

The role of the Weekend Receptionist/Showroom Host is to:

  • Ensure customers and visitors receive an immediate welcome.
  • Ensure all calls, both internal and external are answered and dealt with efficiently within the correct process.

Key Responsibilities

  • Ensure reception area is staffed and kept tidy at all times.
  • Direct customers towards the seating area and offer refreshments while they are waiting.
  • Handle and co-ordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
  • Establish and maintain a system to monitor the whereabouts of key staff at all times.
  • Keep customer refreshments stocked up at all times.
  • Keep customer waiting area clean and tidy and clear of crockery etc at all times; also kitchen area in showroom.
  • Correctly process all outgoing post ready for despatch each evening.
  • Ensure the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.

Policies

All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

Person Specification

Essential

  • Proof of Right to Work in the UK.

Experience

Skills & Knowledge

Essential

  • Smart appearance.
  • Competency in numeracy, literacy and IT.

Competencies

Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

Delivering Memorable Customer Service

Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations.

Level:

Team Member

High Performing Teams

Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

Commercial and Operational Excellence

Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

Innovation & Improvement

Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

Brand Aligned

Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

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