Access to the same experts

 

You will be reassured to know you still have direct access to our team of motoring experts.

Start the conversation with virtual appointments available using platforms including WhatsApp Video, FaceTime, Zoom or your preferred platform.

Everything you would expect - all your questions answered, the same as being in the showroom or service centre.

Before visiting us

Whether you are collecting a vehicle (click and collect) or dropping off your vehicle for service and repair (drop and leave), we have site-wide safety measures to keep both our team and you safe + protected.

We will arrange an appointment pre-call with a few questions to ensure the appointment can progress safely:

• Ask regarding contact or symptoms of Covid-19.
• Advise that face coverings are compulsory in line with government guidelines.
• Explain our digital contactless payment transactions.
• Reassure you that our appointments are carefully managed to give you space.
• Confirm that sanitising products and procedures are in place.

 

Your exciting test drive will be strictly unaccompanied, and by appointment only so we can safely prepare the vehicle for you.

• We will confirm insurance and documentation requirements with you.
• You can be assured that your test drive vehicle will have been fully sanitised – just look for the mirror hanger.
• Social distancing must be maintained at all times.

 

We understand that despite best efforts, things don't always go to plan; your used car purchase hasn't worked out as you'd hoped; the car doesn't meet your needs; or perhaps the garage is narrower than you thought.  

Don't worry. We care that you are happy with your used car purchase, and so have introduced the Harwoods Used Car 7-Day Money Back Guarantee.

If you decide you want to return your used vehicle within the first 7 days, let us know and we'll give you a full refund, no questions asked.

• 7-Day return period.
• 250-mile allowance.
• Risk-free used car purchasing.

 

From valuation to exchange, we are committed to ensuring the best part exchange experience, and will continue to do so with our safety measures in place:

• Part exchange is by appointment only.
• Your car will be appraised from a safe distance. Our team cannot be in direct contact with your vehicle.
• To aid this process, you will be asked to show the vehicle, by opening doors, windows, and starting the engine.
• Your vehicle will only be driven on the day of exchange, with any adjustments made straight away.

Get your new car quickly with Harwoods Click and Collect. Once completed, we will safely handover your new car:

• Vehicle hand over / collection is strictly by appointment.
• Your new car will have been fully sanitised and stored ready for your collection.
• All keys will have been sanitised and bagged.
• Social distancing is to be maintained at all times, with our sales team distancing from your sanitised vehicle.
• A contactless hand over with digital documentation and payment systems. 

Delivering your vehicle to us is a simple process, with a few safety measures explained during your appointment call:

• We will confirm that your arrival is strictly by appointment only.
• If safe, you will be asked to call when nearby so we can prepare for your arrival.
• You will be given directions as to where to park your vehicle.
• Social distancing must be maintained and face coverings worn whilst at our sites.
• Once parked, you will be asked to present the key for sanitising and bagging up.
• You must ensure all belongings, including children, are removed from your vehicle.
• Unfortunately, waiting is not permitted.
• Your vehicle will be sanitised prior to work taking place, and will have seat, floor, steering wheel and gear shift covers in place.

You’ve heard the great news that your vehicle is ready to collect:

• Your vehicle will have been sanitised and stored for collection.
• Any payments are made digitally.
• Keys will have been sanitised and bagged.
• Additional wipes are available should you want to use them.
• Social distancing must be maintained and face coverings worn whilst at our sites.

If delivery to your location has been agreed, this will be completed with the following safety measures strictly adhered to:

• Delivery timing will be agreed.
• Upon arrival, all coverings will be removed and any touch points sanitised.
• Additional wipes will be available
• You will receive all handover documentation, manuals and keys in a bag.
• You will confirm receipt to conclude the handover, maintaining social distancing.

..adapted for the safety and protection of everyone.

 

We finish where we started, to reassure you that it is not you or Harwoods that has changed, it is how we do things.

We are the same family company with the same values, aimed at creating memorable experiences no matter what the service or product is we are providing for you.

We understand that this is a more difficult time for some than others; some things may be confusing or not fully understood. So please do call us should you need further assistance.

   The same Harwoods, a different way.