This continues to be a challenging and life-changing time for all of us. Each of us have needed to change how we do things, how we live our lives, how we interact with each other. This can be very difficult, and when it comes to purchasing or looking after your vehicle we understand you may have questions.
With many things different to before, one thing hasn't changed - you and us.
A family company since 1931, Harwoods has always looked after our customers and employees first, and we are not about to change now. We want you to feel comfortable making use of our services during restrictions, excited to see our cars, and continue to rely on our aftersales services. We want you to feel happy interacting with our team, virtually and when visits are permitted, enjoying the experience with the usual conversation (not just about cars). And of course we want to help keep you motoring with our expert servicing and after sales.
In accordance with government guidelines, we are unable to provide access to our showrooms during lockdown. The restrictions also affect access to servicing facilities. However, we are here to help you in the same Harwoods way, using technology to connect you with our team, and providing the same service just with a few safety measures in place to keep everyone safe:
You will be reassured to know you still have direct access to our team of motoring experts.
Start the conversation with virtual appointments available using platforms including WhatsApp Video, FaceTime, Zoom or your preferred platform.
Everything you would expect - all your questions answered, the same as being in the showroom or service centre.
Whether you are collecting a vehicle (click and collect) or dropping off your vehicle for service and repair (drop and leave), we have site-wide safety measures to keep both our team and you safe + protected.
We will arrange an appointment pre-call with a few questions to ensure the appointment can progress safely:
We have safety measures in place which are specific to either Sales or Service activity, which together we must comply with to ensure safety for everyone:
Your exciting test drive will be strictly unaccompanied, and by appointment only so we can safely prepare the vehicle for you.
We understand that despite best efforts, things don't always go to plan; your used car purchase hasn't worked out as you'd hoped; the car doesn't meet your needs; or perhaps the garage is narrower than you thought.
Don't worry. We care that you are happy with your used car purchase, and so have introduced the Harwoods Used Car 7-Day Money Back Guarantee.If you decide you want to return your used vehicle within the first 7 days, let us know and we'll give you a full refund, no questions asked.
From valuation to exchange, we are committed to ensuring the best part exchange experience, and will continue to do so with our safety measures in place:
Get your new car quickly with Harwoods Click and Collect. Once completed, we will safely handover your new car:
Delivering your vehicle to us is a simple process, with a few safety measures explained during your appointment call:
You’ve heard the great news that your vehicle is ready to collect:
If delivery to your location has been agreed, this will be completed with the following safety measures strictly adhered to:
We finish where we started, to reassure you that it is not you or Harwoods that has changed, it is how we do things.
We are the same family company with the same values, aimed at creating memorable experiences no matter what the service or product is we are providing for you.
We understand that this is a more difficult time for some than others; some things may be confusing or not fully understood. So please do call us should you need further assistance.
The same Harwoods, a different way.
We have prepared a risk assessment. You can read it here
Specific contact details to connect you to the right team members.
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