Service plans

Volvo Personal Servicing

Service with a more personal touch.

  • A Personal Service Technician assigned to you and your Volvo
  • Technicians working in pairs to service your car in half the time
  • At a time convenient to you, and a luxury Scandinavian-style living room while you wait

Volvo Personal Service has arrived. Now more than ever, servicing at Harwoods Volvo isn’t only about your car, it’s about you. So, you’ll get a Personal Service Technician who’ll be there from the moment you book to the moment your Volvo’s returned.

The Personal Service concept is all about improving your experience, making it simple, time efficient and personal to you - getting the job done better, faster and with less inconvenience and disruption to your day.

You can book an exact time to "check in" and get your own Personal Service Technician to manage your service from beginning to end. That way there is a single, familiar point of contact, and there’s one person taking full responsibility to ensure your ultimate satisfaction.

In the workshop, your Personal Service Technician works with a team of colleagues – with a system of proven routines and quality checks to speed up the process. Typically, the whole service is completed in half the time, which means, if you wish, you can wait while it’s being done to avoid multiple trips to the business.

We will assign two technicians to your car meaning we’ll always aim to complete your service in half the time. Simple, convenient and reassuring – it’s an experience designed around you.

The pleasure comes in the form of a new luxury Scandinavian-style lounge – the Living Room. With fresh coffee and pastries to enjoy, as well as free Wi-Fi, newspapers and magazines, it’s an ideal place to relax or work while your car is being serviced in half the usual time.

And once the work is done, we will update your Volvo’s software, wash and vacuum your car and your Personal Service Technician will meet you to hand back the keys and talk through any work that’s been done.

We can now offer a simpler, more convenient, more enjoyable way to service your car. It is servicing with a more personal touch and it’s called, Volvo Personal Service.

Service plans

Volvo Service Promise

Servicing that focuses on you and your needs

When you have your car serviced at Harwoods Crawley or Croydon Volvo, we make a pledge to you. It's called the Volvo Service Promise – and it guarantees an unbeatable combination of quality, reassurance and expertise.

What’s included in the Volvo Service Promise:

Personal Service Contact

We’ll introduce you to your very own personal service contact who will answer any questions you may have about your car, and be there to offer advice and support if needed.

Alternative Transportation

You shouldn’t be inconvenienced when your car is in for service. This is why we make it easier for you by offering alternative transport solutions. Book via your personal service contact.

Health Check

We connect your Volvo to our computerized diagnostics system to check that all safety systems function correctly. As part of the health check, we also check the status of the battery. Many of today’s devices (such as iPods, mobile phones, navigation units etc) draw power from the battery – by checking the status we offer you peace of mind.

Car Wash

It’s always nice with a spotlessly clean and newly-washed car, and therefore we will wash your Volvo for you every time you have it in for service at our workshop. With Volvo Service Promise, your car is not only serviced and checked on the inside, it’s also clean and cared for on the outside.

Free Software Upgrade

Volvo cars are packed with computers and control modules and our engineers are constantly developing and improving the software installed to operate them. This means that your Volvo can get a little better at every service, since free software updates are always included. Examples of functions or systems that can be optimised include air conditioning, engine management and driver information. (Please note: Navigation map updates are not included). Updates apply to all Volvo models from model year 1999 and onwards, except the Volvo C70 –05, S/V40 –03, XC/V70 –00.

Volvo Assistance

In conjunction with the Volvo Genuine Service, we’ll provide Volvo Assistance for one year at no extra charge. Volvo Assistance means that in case of breakdown, you can get help around the clock. Whether it’s fixing a flat tyre or compensation for accommodation costs while the car is being repaired.

Genuine Service

Regularly servicing at your authorised Volvo workshop is the best way to ensure trouble-free motoring. It is the only workshop guaranteed to offer you the unique combination of Volvo Genuine Parts, Volvo-unique methods and the expertise of specially trained Volvo technicians. We "live and breathe" Volvo, and we know the cars like our own pocket.

Price Promise

We will always provide real value for money and transparent pricing. Your car will receive the right service at the right time and the price you pay will be provided to you before work starts. We will also match any like for like written quote for a Volvo Service using the correct oil and Volvo genuine parts from any garage within 5 miles. Our pricing is also available online by visiting our Service Price Indicator

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